Refund Policy

1. Final Sale Policy

For hygiene and safety reasons, all sales are final.
We do not accept returns or exchanges on any product once it has been shipped, unless it arrives damaged, defective, or incorrect.

This applies to all items, including:

• Vibrators and sex toys

• Lingerie

• Lubricants and body products

• Any other intimate goods

Why? This policy protects our customers and ensures that every product you receive is 100% new, safe, and unused.

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2. Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged, or not what you ordered, please contact us immediately.

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Steps to request a replacement or refund:

1. Contact us within 7 days of receiving your order.

2. Include your order number and photos showing the issue.

3. Once verified, we will offer either:

   • A replacement product at no additional cost, or

   • A store credit or refund, depending on the situation.

Important: Do not ship any items back without contacting us first. Unauthorized returns will not be accepted.

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3. Refunds (If Applicable)

• Refunds are processed only for defective or incorrect items that cannot be replaced.

• Once approved, your refund will be issued to the original payment method within 5–10 business days, depending on your bank or payment provider.

• Shipping fees are non-refundable unless the error was on our part.

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4. Non-Refundable Situations

Refunds will not be issued if:

• The product has been opened, used, or tampered with.

• The issue is due to personal preference, such as size, color, or fit.

• The order was delivered successfully but reported as lost or stolen after delivery.

• The item was purchased on final clearance.